At X Pimp™ Lures, customer satisfaction is our priority. Our return and refund policy complies with New Zealand’s Consumer Guarantees Act 1993, ensuring that you receive products of the highest quality and functionality. If you are not fully satisfied, please review our policies below:

1. Eligibility for Returns

We accept returns in the following cases:

• The product is faulty, damaged, or does not function as intended.

• The product differs significantly from its description on our website.

• You received the incorrect product due to an error on our part.

For products that meet the above criteria, you may request a return within 30 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused and in its original condition, including all packaging.

• Proof of purchase, such as an order confirmation or receipt, is required.

• Products damaged due to misuse, neglect, or normal wear and tear are not eligible for return or refund.

3. Refund Process

• Refunds will be processed to your original payment method or as a store credit, depending on your preference.

• Once the returned product is received and inspected, we will notify you of the refund approval or rejection within 5 business days.

For approved refunds, it may take additional time for the funds to reflect in your account, depending on your bank or payment provider.

4. Exchanges

If you wish to exchange a product for a different model or replacement due to a fault, please contact us within the return window. Exchanges are subject to stock availability.

5. Return Shipping

• For faulty or incorrect items, we will cover the return shipping costs.

• For returns that do not meet the fault criteria but are accepted at our discretion, the customer is responsible for return shipping costs.

Ensure items are securely packaged to prevent damage during transit.

6. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items marked as “Final Sale.”

• Products damaged due to improper use.

7. How to Initiate a Return

To begin a return or refund process, please:

1. Contact our customer service team at xpimplures@gmail.com with your order details and a description of the issue.

2. Wait for a response with instructions on how to proceed.

3. Ship the item to the address provided, including all necessary documentation.

8. Contact Us

For any questions about this policy or assistance with your return, please contact us at xpimplures@gmail.com.